We offer FREE UK Mainland Shipping on all orders over £50. If your basket value is under £50 it is £4.95 for UK Standard Shipping.

We aim to dispatch your order within 3 working days.*

We dispatch Silvine Education orders every weekday (excluding Bank Holidays). Once your order has been dispatched, you will receive a tracking number, so you can monitor its journey.

*Please note that during exceptionally busy periods, there may be a slight delay

We aim to get orders out to you as quickly as we can; all of our orders are hand-picked and packed in our Yorkshire factory. We cannot guarantee any changes to your order once it has been placed. However, we will try to do our best to help you out.

If you have made an error with the delivery address on your order, please let us know asap with your order number included. Email hello@silvine.com to ensure we can try to alter this before it is dispatched.

Our UK Shipping Service usually delivers within 3-5 working days once dispatched.

Please note: delivery lead times listed are set as a guideline only; therefore, shipments may take longer than detailed above during busy periods.

We aim to dispatch within 3 working days of an order being placed. Once dispatched, your order can usually take anything from 3-5 working days to be delivered to your chosen address.

UK Standard Shipping orders should be delivered within 3-5 working days (after dispatch)

The above delivery times may vary for destinations outside Mainland UK.
Please note that during busy periods like Black Friday and Christmas, our courier services may experience delays.

Once your order has been dispatched, you will then receive an email with your tracking number and a link to follow its journey.

Please note our courier usually only delivers on working days and may experience delays in busy seasonal periods.

Sadly, at this moment in time, we do not offer international shipping.

Sadly, we are unfortunately unable to ship to P.O. boxes.

We strive to ensure absolute satisfaction with every order. However, if you are not happy with your purchase, we will happily accept any unsuitable planners back for a refund. 

We have a 14-day return policy. Please note that the buyer is responsible for the costs of the return postage. We do not supply return labels.
Our full refund policy is available to view here

f there has been an issue with your order, please email our customer care team hello@silvine.com